Question

some opening and closing shift associates are upset with how each group is leaving their areas. they disagree on who is responsible for each task. 1 which statement is most like how you would respond? select a statement create an action plan to improve shift changes and clarify duties. ask for feedback on the plan, and hold associates accountable for sticking to it. give your associates time to resolve the issue. check in frequently to ensure progress is made. gather more data about the situation. rearrange your schedule to ensure you are able to observe shift changes. meet with your associates to discuss solutions. appoint your best associate to lead the team in launching the ideas.

Explanation:

This problem relates to managing a team conflict (shift associates' disagreement on duties). The option "Create an action plan to improve shift changes and clarify duties. Ask for feedback on the plan, and hold associates accountable for sticking to it." is proactive, addresses clarifying roles (a key management task) and ensures accountability, which is a strong managerial response to resolve task - responsibility disputes. Other options either delay action (giving time to resolve), focus on data - gathering (less direct for resolving the duty - dispute), or delegate leadership (while discussion is good, the first option has a more comprehensive plan for clarity and accountability).

Answer:

Create an action plan to improve shift changes and clarify duties. Ask for feedback on the plan, and hold associates accountable for sticking to it.