Question

read the excerpt from east food nation. the strict regimentation at fast food restaurants creates standardized products. it increases the throughput. and it gives fast food companies an enormous amount of power over their employees. “when management determines exactly how every task is to be done... and can impose its own rules about pace, output, quality, and technique,” the sociologist robin leidner has noted, “it makes workers increasingly interchangeable.” the management no longer depends upon the talents or skills of its workers—those things are built into the operating system and machines. the testimonial evidence in this excerpt is effective because it makes an emotional protest against the fast food industrys treatment of employees includes an expert opinion supporting the claim that the fast food industry resembles the manufacturing business describes a personal experience of what it is like to work in a fast food restaurant provides a technical explanation of the standardized procedures and equipment used in fast food restaurants

Explanation:

The text uses a sociologist's (Robin Leidner) expert opinion. The claim in the text is about the power of fast - food management over employees and the interchangeability of workers (similar to manufacturing where workers are less about individual skills). The sociologist's quote supports this claim.

• The first option is wrong as there's no emotional protest in the testimonial.
• The third option is wrong as it's not a personal experience.
• The fourth option is wrong as it's not a technical explanation of procedures/equipment.

Answer:

B. includes an expert opinion supporting the claim that the fast food industry resembles the manufacturing business.