Question

question 9 (2 points)
how can a pharmacy technician demonstrate good judgment when responding to patient questions?

by answering all questions confidently, even if unsure
by referring questions to the pharmacist when the question is outside of their scope
by avoiding patient questions to prevent giving incorrect information
by relying on personal experience instead of professional guidelines

question 10 (2 points)
the principle of _____ establishes a patients right to self-determination.

autonomy
ethics

Explanation:

Analyze Question 9

Using the Patient Communication knowledge point

The question asks how a pharmacy technician demonstrates good judgment when responding to patient questions.

• Answering confidently when unsure can lead to dangerous medication errors.
• Avoiding questions entirely is unprofessional and harms patient care.
• Relying on personal experience rather than professional guidelines violates safety standards.
• Referring questions to the pharmacist when they are outside the technician's scope of practice ensures patient safety and adheres to legal boundaries.

Analyze Question 10

Using the Professional Workplace Ethics knowledge point

The question asks which principle establishes a patient's right to self-determination.

• Self-determination is the core definition of autonomy in healthcare ethics, allowing patients to make decisions about their own medical care.
• Ethics is the broader field of study rather than the specific principle of self-determination.

Answer:

Question 9

• By answering all questions confidently, even if unsure
• By referring questions to the pharmacist when the question is outside of their scope (Correct answer)
• By avoiding patient questions to prevent giving incorrect information
• By relying on personal experience instead of professional guidelines

Question 10

• autonomy (Correct answer)
• ethics