Question

question 84
which of the following is the primary reason for a businesss employees to learn as much as possible about the business and its products:

• to answer customers inquiries
• to assist coworkers
• to reduce the promotional budget
• to create publicity for the business

Explanation:

Employees learning about the business and its products primarily enables them to address customer questions accurately, which is a core aspect of customer service and satisfaction. Assisting coworkers, reducing promotional budgets, or creating publicity are secondary or indirect outcomes, not the primary reason.

Answer:

To answer customers' inquiries