Question

question 79
1 pts
spending a lot of time on customer complaints can cause a business to be
less efficient.
unpopular.
very successful.
more profitable.

Explanation:

Spending excessive time on customer complaints diverts resources (time, labor) from core productive tasks, reducing the business's ability to use resources effectively, which aligns with being "less efficient." The other options are incorrect: handling complaints well may improve popularity/success/profitability, and the question focuses on time allocation's direct impact on operational effectiveness.

Answer:

A. less efficient.