Question

question 71
which of the following is a potential cost of customer complaints:
loss of employees
loss of merchandise
loss of sales
loss of tax breaks

Explanation:

Customer complaints can damage a business's reputation, leading existing customers to stop purchasing and potential customers to choose competitors, resulting in a loss of sales. The other options (loss of employees, merchandise, tax breaks) are not direct or common costs of customer complaints.

Answer:

Loss of sales