Question

question 17 (2 points)
testing new services before they are commerically available is accomplished through _______.

a surveys

b trade shows

c trial runs

d evaluation

question 18 (2 points)
expressing individual needs with little interest in or respect to the needs of others is __behavior.

a aggressive

b assertive

c passive

d creative

Explanation:

Question 17

To determine the correct answer, we analyze each option:

• Option a (surveys): Surveys are used to gather opinions or data, not to test services before commercial release.
• Option b (trade shows): Trade shows are for showcasing products/services to potential customers, not for testing.
• Option c (trial runs): Trial runs involve testing a new service in a limited or experimental setting before making it commercially available, which matches the description.
• Option d (evaluation): Evaluation is a broader term and not specific to the pre - commercial testing of services in the way trial runs are.

We analyze each behavioral option:

• Option a (Aggressive): Aggressive behavior involves expressing one's own needs while disregarding or showing little respect for the needs of others, which matches the description.
• Option b (Assertive): Assertive behavior involves expressing one's needs while also respecting the needs of others.
• Option c (Passive): Passive behavior involves not expressing one's own needs and often prioritizing others' needs over one's own.
• Option d (Creative): Creative behavior is related to generating new ideas or solutions and has nothing to do with the described behavior in terms of expressing needs.

Answer:

c. trial runs

Question 18