Question

question 15 (2.5 points)
when information is communicated to a patient or customer, you should always look for
posture
gestures
feedback
projection

question 16 (2.5 points)
how many basic elements of communication are there?
2
3
4
5

Explanation:

Analyze Question 15

Using the Patient Communication knowledge point

When communicating with a patient or customer, verifying that the message was received and understood is essential. Feedback is the response or return message from the receiver to the sender, confirming comprehension.

Analyze Question 16

Using the Communication Cycle Elements knowledge point

The communication cycle consists of five basic elements: the sender, the message, the channel (or medium), the receiver, and feedback.

Answer:

Question 15

• posture
• gestures
• feedback (Correct answer)
• projection

Question 16

• 2
• 3
• 4
• 5 (Correct answer)