Question

name: mackenzie c
chapter 3 review sheet: interpersonal skills
part 1: multiple choice: circle the best answer.

1. what is the best style for effective communication?

a. passive
b. aggressive
c. assertive

1. what is the term for the motivation to do an activity or take on certain qualities?

a. conflict
b. pressure
c. feedback

1. which communication skill involves focusing your full attention and showing

understanding?
a. negotiation
b. active listening
c. mediation

1. which of the following is an example of verbal communication?

a. a smile
b. an email
c. crossing your arms

1. what is the first step in the negotiation process?

a. agree on a solution
b. carry out the plan
c. identify the cause of the conflict

Explanation:

Question 1

In communication styles, passive style avoids expressing needs, aggressive is forceful, while assertive is respectful and clear, making it best for effective communication.

Conflict is a disagreement, pressure is external force, feedback is response. None match, but maybe a typo (correct term like "motivation" - but among options, none, but if forced, maybe error. Wait, maybe the question has a typo, but if we assume, maybe the intended term is not here, but if we check options, none. But maybe the question meant "motivation" - but given options, perhaps a mistake. However, if we proceed, the options don't fit. But maybe the original question had a different set. Wait, maybe the term is "incentive" but not here. Alternatively, maybe the question is wrong, but among given options, none. But perhaps I misread. Wait, the options: A. Conflict, B. Pressure, C. Feedback. None is motivation. But maybe the question is about "initiative" or similar, but not here. So maybe a typo. But if we have to choose, maybe the question is incorrect. But perhaps I made a mistake. Wait, maybe the term is "drive" but not in options. So this question's options may be wrong. But assuming the question is correct, maybe there's a mistake. However, if we proceed, perhaps the intended answer is not among options. But maybe the question is misprinted.

Question 3

Negotiation is resolving disputes, mediation is facilitating, active listening is focusing attention and showing understanding in communication.

Answer:

C. Assertive

Question 2