Question

multiple choice question
whenever people take a car in to kelly cars for service, they are asked to rate their satisfaction with the quality and timeliness of the repairs by completing an automated phone survey. this feedback is then used in the mechanics performance appraisal. which source of information is kelly cars using for its performance appraisals?
self - appraisals
peer reviews
managers
customers and clients

Explanation:

The problem is about identifying the source of information for performance appraisals. The key is to analyze each option:

• Self - appraisals would involve the mechanics rating themselves, which is not the case here.
• Peer reviews would involve other mechanics, not customers.
• Managers are not the ones providing feedback in this scenario.
• Customers and clients are the ones taking the survey and providing feedback for the mechanic's performance appraisal.

Answer:

Customers and clients