Question

multiple choice question
when an emergency room nurse projects an attitude of calm reassurance, she is engaging in what kind of labor?

instrumental
valuative
emotional
formal
informal

Explanation:

Emotional labor involves managing and expressing emotions to meet the emotional requirements of a job. A nurse projecting calm reassurance is engaging in emotional labor as it pertains to handling and presenting emotions (calmness) to reassure patients, which is an emotional - related job task. Instrumental labor is more about physical or task - oriented work. Valuative labor is about value - related judgments. Formal and informal refer more to the structure of work rather than the emotional aspect of it.

Answer:

emotional