Question

multiple choice question
choose the four groups of performance measures typically used in the balanced scorecard approach.
financial, internal business processes, learning and growth, and quality assurance
financial, customer, learning and growth, and quality assurance
financial, customer, internal business processes, and learning and growth
financial, customer, internal business processes, and quality assurance
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Explanation:

The balanced scorecard approach typically includes four main groups of performance measures. These are based on the framework developed by Kaplan and Norton. The Financial perspective looks at financial performance. The Customer perspective focuses on customer satisfaction and market share. The Internal Business Processes perspective examines the efficiency and effectiveness of internal operations. The Learning and Growth perspective is about employee training, development, and organizational culture. Quality assurance is not one of the core four groups in the standard balanced scorecard framework.

Answer:

Financial, customer, internal business processes, and learning and growth