QUESTION IMAGE
Question
a guest is interested in a specific product but is unhappy with the price. they insist they saw it in another store for less.
what are you most likely to do?
offer to check with your leader to see if anything can be done. ask your leader how to handle the situation.
explain that the product is very popular, and that you are unfortunately unable to adjust the price.
try to learn why the guest likes the product, and suggest a similar but less-expensive alternative.
admit the price is high, but point out that the guest can save extra money with a target credit card.
In a customer service context (related to Business, specifically in sales or customer relations), the best approach is to try to understand the customer's interest in the product and offer a viable alternative that meets their price concern. This focuses on addressing the customer's needs (liking the product) while providing a solution to the price issue, which is more proactive than just deferring to a leader, refusing to adjust price, or pushing a credit card.
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Try to learn why the guest likes the product, and suggest a similar but less - expensive alternative.