Question

a guest is interested in a specific product but is unhappy with the price. they insist they saw it in another store for less. what are you least likely to do? offer to check with your leader to see if anything can be done. ask your leader how to handle the situation. explain that the product is very popular, and that you are unfortunately unable to adjust the price. try to learn why the guest likes the product, and suggest a similar but less-expensive alternative. admit the price is high, but point out that the guest can save extra money with a target credit card.

Explanation:

In customer service, the goal is to address the guest's concern and find a solution or alternative. Explaining inability to adjust price without offering help (like checking with leader, suggesting alternatives, or providing other options) is least helpful. The option "Explain that the product is very popular, and that you are unfortunately unable to adjust the price" dismisses the guest's concern without attempting to resolve or offer alternatives, making it the least likely action to take.

Answer:

The option least likely to do is: "Explain that the product is very popular, and that you are unfortunately unable to adjust the price."