Question

a guest is interested in a specific product but is unhappy with the price. they insist they saw it in another store for less. what are you most likely to do? offer to check with your leader to see if anything can be done. ask your leader how to handle the situation. explain that the product is very popular, and that you are unfortunately unable to adjust the price. try to learn why the guest likes the product, and suggest a similar but less - expensive alternative. admit the price is high, but point out that the guest can save extra money with a target credit card.

Explanation:

In customer service, addressing the customer's need (liking the product) while providing a cost - effective solution (suggesting a similar but less - expensive alternative) is a good approach. It shows empathy and attempts to meet the customer's financial concern.

Answer:

Try to learn why the guest likes the product, and suggest a similar but less - expensive alternative.