Question

allotted time: 75 minutes
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5 yasmina is 36 years old and employed as a store manager. she owns a disability insurance policy that pays her a monthly benefit of $3,200 for a qualifying disability. she is injured after
slipping on ice and makes a claim as she is unable to return to work temporarily. she is unhappy with the way her insurance agent and insurance company are handling her disability claim.
where can she file a complaint?
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a. ombudservice for life and health insurance (olhi)
b. assuris
c. financial transactions centre of canada (fintrac)
d. canadian council of insurance regulators (ccir)
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Explanation:

To determine where Yasmina can file a complaint about her disability insurance claim handling:

• Option a: OmbudService for Life and Health Insurance (OLHI) handles complaints related to life and health (including disability) insurance policies, which matches Yasmina's situation.
• Option b: Assuris is for policyholder protection in case of insurer insolvency, not for claim - handling complaints.
• Option c: FINTRAC deals with financial transactions and anti - money laundering, not insurance claim complaints.
• Option d: Canadian Council of Insurance Regulators (CCIR) is a regulatory body for coordination, not for individual claim - related complaints.

Answer:

a. OmbudService for Life and Health Insurance (OLHI)