Question

1. sondra leads a team of 15 sales professionals. when kendra, the lowest-performing team member accuses rion, a top performer, of incorrect ethical behavior, sondra should begin to solve the problem by a. threatening rion with the loss of his job b. opening a dialogue with kendra and rion c. investigating kendra for possible wrong-doing d. telling kendra and rion to work it out themselves

Explanation:

In a team conflict involving an ethical accusation, a manager should address the issue by facilitating communication. Option A is unethical and unprofessional. Option C prematurely assumes Kendra is at fault. Option D avoids managerial responsibility. Opening a dialogue (Option B) allows both parties to share their perspectives and is the appropriate first step to resolve the conflict.

Answer:

B. opening a dialogue with Kendra and Rion