Question

18 multiple choice 1 point
when you must touch a patient, you are less likely to unintentionally offend if you

1. tell the patient in advance what you are about to do.
2. use a firm, appropriate touch.
3. have a professional purpose that is clear to the patient.

options: 1 only, 2 only, 1 and 2 only, 1,2, and 3

19 multiple choice 1 point
which of the following are good strategies for effective communication in a stressful situation?

1. lower your voice and speak slowly and clearly.
2. be nonjudgmental in both verbal and nonverbal communication.
3. do not allow an upset individual’s inappropriate actions or speech to goad you into a similar response
4. when you are uncertain whether the listener has understood you, request an answer.

options: 1 and 2 only, 2 and 3 only, 2 and 4 only, 1,2,3, and 4

Explanation:

Question 18

• Telling the patient in advance (1) helps them prepare and reduces surprise.
• Using a firm, appropriate touch (2) shows professionalism and respect.
• Having a clear professional purpose (3) makes the patient understand the intent. All three actions reduce the chance of offending the patient.

• Lowering voice and speaking clearly (1) calms the situation.
• Being nonjudgmental (2) builds trust.
• Not reacting to inappropriate behavior (3) maintains professionalism.
• Requesting understanding (4) ensures clarity. All four are good communication strategies in stress.

Answer:

1, 2, and 3

Question 19