Question

question 5 of 10
read this passage:

fletcher’s books is a large and well - known used bookstore in the williams county area. at fletcher’s, we appreciate our customers and promise to treat them with respect, providing them with excellent service and great value. at fletcher’s, a satisfied customer is a customer for life!

based on the information from the company’s website, which information should you highlight in your cover letter?

a. your excellent customer service skills

b. your favorite genre of book

c. your proximity to williams county

d. your interest in used books

Explanation:

The passage from Fletcher’s Books emphasizes their focus on customer respect, excellent service, and customer satisfaction. To align with the company's values in a cover letter, highlighting skills related to customer service (option A) is most relevant. Options B (favorite book genre), C (proximity to Williams County), and D (interest in used books) are not emphasized in the company's stated focus on customer service.

Answer:

A. Your excellent customer service skills