Question

drag each tile to the correct box.
derrick is writing a memo introducing mandatory night shifts for customer - care employees. based on the communication needs of the memo, match each element to its description.
purpose clarity orientation

• explaining how the shifts will work: the policy’s purpose, the frequency of the night shifts, and how they’ll be assigned → blank box
• anticipating and addressing the employees’ specific concerns → blank box
• informing employees that they’ll soon be working night shifts → blank box

Explanation:

• The first detail breaks down the policy's mechanics clearly, which aligns with the need for clarity in the memo.
• Addressing employee concerns helps orient them to the change and ease their worries, fitting the orientation element.
• Stating the core news of mandatory night shifts is the fundamental purpose of the memo.

Answer:

1. explaining how the shifts will work: the policy's purpose, the frequency of the night shifts, and how they'll be assigned → clarity
2. anticipating and addressing the employees' specific concerns → orientation
3. informing employees that they'll soon be working night shifts → purpose