Question

which of the following statements regarding an emr’s attitude and conduct is not correct? select one: a. a stern tone of voice will ensure that you gain your patient’s confidence. b. maintaining a neat and professional appearance provides reassurance. c. as an emr, you will be judged by your attitude and conduct. d. information regarding the patient should not be shared with your family.

Explanation:

A stern tone is unlikely to build patient confidence; empathy and calmness are more effective. Professional appearance (B), being judged by attitude/conduct (C), and patient confidentiality (D) are correct.

Answer:

A. A stern tone of voice will ensure that you gain your patient's confidence.